FAQ (Frequently asked Questions)

General FAQ’s

Standard check-in time is 17.00 local time on the first day of your booking and check-out time is 11.00 local time on the last day of your booking.

You don’t need to register as a user to browse the app. However, as soon as you want to make a booking or share your own mooring, you need to be a registered user and to login to the app. Equally you need to register if you want to become a Boatpark Ambassador.

Currently the app only supports booking of overnight stays for single or multiple nights. Short term parking within a day might be added in future versions should the demand be there for such a functionality.

FAQ’s for renters

The platform allows to book moorings worldwide, so just look in the app for available moorings in your area. By zooming-out you can see if moorings are available within a bigger range as well.

Any booking of a mooring in Boatpark is paid directly via the app through the payment method you defined in your account (credit card). If the marina fee is not included for the mooring you have booked, you will need to pay additionally the marina fee directly to the marina authorities at the beginning of your stay.

All cancellations are fully refunded if done at least 10 days in advance. Otherwise the termination fees as per Ts & Cs apply (currently: 50% refund if done 5-10 days in advance, 25% refund for 2-4 days and no refund if done less than 48 hours in advance).

At the moment you can not change any confirmed bookings. If you need to make a change, you have to cancel the current booking (termination fees apply as per Ts & Cs) and create a new one. If you want to extend your stay, simply add another booking for the next day(s).

Please contact Boatpark via the respective function in the app or directly by Whatsapp/e-Mail and send a picture of the situation. Boatpark will contact the mooring owner and try to resolve the problem. Should the mooring not be available within 1 hour from notification/start booking time, Boatpark will fully refund the payment to you and cancel the booking for this mooring.

You can make a booking/reservation at any time, even far in advance. However, please consider that mooring owners often are sharing their moorings only few days in advance, therefore they might appear as unavailable if you try to book too early.

This depends if the mooring price is defined including or excluding the marina fees. You can see this in the app prior to confirming your booking. Please see here for more details.
If marina fee is excluded you might want to check in the mooring description to see how much the marina fee will be: we suggest to the mooring owner to give a range or provide a link to the marina homepage.

FAQ’s for mooring providers

You can share all moorings that are suited for temporary use by other sailors and for which you have a right of use. Moorings can be on the sea, lakes, rivers, canals and can also include buoys. Make sure you properly define the parameters of the mooring (e.g. max. size for boat) to avoid any problems for renters.

Yes, you can. If you enter the available periods of your mooring in the app, you simply have to define the price excluding marina fees. This means that you are only an intermediary between an interested renter and the marina as landlord, as the rental contract according to our Ts & Cs is only concluded when the renter has checked in at the marina and paid the marina fee. The defined price is a brokerage fee, which you will receive upon successful brokerage.

The definition of the price per night is fully up to you as a mooring provider. However, it must not be lower than the minimum Boatpark provision as per Ts&Cs (currently 1.50 CHF/EUR/USD/GBP). Please also consider any obligations you might have from your marina.
If you exclude the marina fee, we recommend to put between 10-30% of the marina fee as the Boatpark price.
If you include the marina fee in the Boatpark price, you have to get the corresponding agreement from your marina (if you are a private user) and you need to inform Boatpark about how to split the fees between marina and mooring provider(yourself) after deducting the Boatpark provision.

The price defined in Boatpark is the full price charged to the renting user. From this amount, Boatpark deducts a provision according to Ts&Cs (currently 35% if marina fee is excluded and 10%/20% for marina/private moorings, minimum 1.50 CHF/EUR/USD/GBP per night). The remaining amount is fully transferred to the mooring provider’s account (if marina fee is not included) or split according to the agreement between the mooring provider and the marina.

If the marina fee is excluded from Boatpark price, then the marina will get paid by the renter directly for the full mooring price.

If marina fee is included, the marina gets 90% of Boatpark price for own moorings as the 10% provision is deducted. Considering the lower effort and payment collection for the marina this should be acceptable. Otherwise a moderate markup to the Boatpark price will reduce this gap and renters will accept the markup due to increased customer service.

For private moorings, the amount paid out to the marina depends on the agreement between the marina and the private provider that needs to be communicated to Boatpark who will split the fee of 80% of the Boatpark price according to this agreement (as 20% are deducted as Boatpark provision).

You will receive a monthly report about your bookings and about your balance per currency. Your Boatpark accounts must have a minimum balance of at least 50 CHF/EUR/USD/GBP per currency (as per Ts&Cs) before you can request any transfer to your bank accounts.

Currently you will have an overview only in the monthly report or by looking at the confirmation mails we send to you for every reservation. However, we are working on an additional function in the app that shows you real-time when your mooring is booked by users. For checking a single day, just try to book your own mooring: if the pin appears in red, it’s booked.

The mooring will be shown in the app as available again and can be booked by other users. In case of short term cancellation, the user is charged a cancellation fee according to Ts&Cs. In that case, the cancellation fee is transferred to the mooring provider’s/marina account after deducting the Boatpark provision.

No, the booking user does not get access to your data.

If you are going on a sail trip and are not sure how long you will be away and therefore your mooring will be available, use the day-by-day flag in the “Times and prices for booking” screen: if you enter a date-period of availability and you activate the day-by-day flag, then users can only book the mooring for the current day and only for 1 day duration. Like this, you have the option to terminate the availability of your mooring on a daily basis as soon as you decide to return.

If your mooring has been booked by a user during a time you have defined it as available but it’s not available for use, then you have to contact Boatpark immediately who will try to resolve the problem by contacting the booking user. In case the conflict can not be resolved and the booking user can not use the mooring, a penalty to the mooring provider or previous Boatpark renter applies as per Ts&Cs.

The easiest way is to book your own mooring for yourself for that specific day. No payments will be collected (and therefore no provision is applied by Boatpark) if you book your own mooring.

With your Boatpark account you can share as many moorings as you like. Therefore this platform can also be used by marina authorities or owners of buoy fields to allow booking of their moorings via mobile app and benefit from the services of Boatpark such as the collection of payment and electronic transmission of required documents.

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